We are committed to sustainability and strive to minimize our environment impact. Many of our products are made with eco-friendly materials, and we are continually exploring ways to reduce waste and promote sustainability in our operations.

You can reach our customer service team by emailing hello@thegripkit.com or by filling out the contact form on our website. We strive to respond to all inquiries within 2 business days.

Depending on the state you live in the goods usually take between 3-5 business days. *The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.

Please contact us immediately after your order has been placed and we will try our best to accommodate your request. If the item has already been shipped then you will need to process a return. (see returns page)

The courier will generally leave your order at the front door or letterbox. If your parcel is lost or misplaced, we will happily replace the order pending an investigation. If your parcel is stolen, we cannot be held accountable. Please use our contact form if your order has not has not been received within the recommended timeframe. If you will not be present to accept your delivery or you feel that your address is unsafe, we recommend shipping your order to an alternate address, such as your work place.

You can track your order by clicking the link found in the shipping confirmation email. Please allow 2-3 business days to receive your shipment notification email after placing your order.